Terms of service

Article 1. Purpose

These Terms and Conditions set forth the rights, obligations, and responsibilities of Ancalls Global and its users in connection with the use of online services provided through the Ancalls Global Website, operated by Ancalls.

These Terms shall also apply, where relevant, to e-commerce transactions conducted through PC communication, mobile devices, and other similar means, unless such application is contrary to the nature of the transaction.

Article 2. Definitions

  1. “Website” refers to the online store operated by Ancalls Global for the purpose of providing goods or services to users through information and communication facilities such as computers and mobile devices. The term may also refer to the business operator of the Website.
  2. “User” refers to both members and non-members who access the Website and use the services provided by the Website in accordance with these Terms.
  3. “Member” refers to a user who has registered with the Website by providing personal information and who may continuously receive information from the Website and use the services provided by the Website.
  4. “Non-member” refers to a user who uses the services provided by the Website without registering as a member.

Article 3. Publication, Explanation, and Amendment of Terms

  1. The Website shall display the contents of these Terms, company name, representative’s name, business address, contact number, email address, business registration number, e-commerce business registration number, and personal information manager in a place easily accessible to users, such as the initial service page of the Website. The contents of these Terms may be made available through a linked page.
  2. Before users agree to these Terms, the Website shall provide a separate linked page or pop-up screen so that users may clearly understand important matters such as withdrawal of purchase, refund conditions, and other key provisions.
  3. The Website may amend these Terms to the extent that such amendments do not violate applicable laws, including laws related to consumer protection in e-commerce, regulation of terms and conditions, electronic transactions, electronic signatures, information network use, door-to-door sales, and consumer protection.
  4. If the Website amends these Terms, it shall notify users of the effective date and reason for the amendment together with the current Terms on the Website at least seven days prior to the effective date. However, if the amendment is unfavorable to users, the Website shall provide prior notice at least 30 days before the effective date. In such cases, the Website shall clearly compare the previous and amended provisions so that users can easily understand the changes.
  5. Amended Terms shall apply only to contracts entered into after the effective date of the amendment. Contracts entered into before the amendment shall remain subject to the previous Terms. However, if a user who has already entered into a contract wishes to be subject to the amended Terms and notifies the Website during the notice period, and the Website agrees, the amended Terms shall apply.
  6. Matters not specified in these Terms and the interpretation of these Terms shall be governed by applicable laws, relevant consumer protection guidelines, and general commercial practices.

Article 4. Provision and Change of Services

  1. The Website provides the following services:

    a. Provision of information on goods or services and conclusion of purchase contracts
    b. Delivery of goods or services for which purchase contracts have been concluded
    c. Other services determined by the Website

  2. The Website may change the contents of goods or services to be provided under future contracts in cases such as product discontinuation, out-of-stock situations, or changes in technical specifications. In such cases, the Website shall promptly notify users of the changed contents and date of provision in the place where the current goods or services are displayed.
  3. If the Website changes the contents of services agreed upon with a user due to reasons such as product discontinuation, out-of-stock situations, or changes in technical specifications, the Website shall promptly notify the user at a contact address available for notification.
  4. In the case described in the preceding paragraph, the Website shall compensate the user for any damages caused thereby, unless the Website proves that there was no intent or negligence on its part.

Article 5. Suspension of Services

  1. The Website may temporarily suspend services in the event of maintenance, inspection, replacement, failure of information and communication facilities such as computers, or interruption of communication.
  2. The Website shall compensate users or third parties for damages caused by the temporary suspension of services under the preceding paragraph, unless the Website proves that there was no intent or negligence on its part.
  3. If the Website becomes unable to provide services due to a change of business type, discontinuation of business, merger, or similar reasons, the Website shall notify users in accordance with Article 8 and compensate users according to the conditions originally presented by the Website. If no compensation standards have been announced, the Website shall compensate users by providing goods or cash equivalent to the value of mileage points or rewards held by users.

Article 6. Membership Registration

  1. Users may apply for membership by filling in the membership registration form provided by the Website and indicating their agreement to these Terms.

  2. The Website shall approve membership applications unless any of the following applies:

    a. The applicant has previously lost membership status under Article 7.3, unless three years have passed since the loss of membership and the Website has approved re-registration
    b. The applicant provides false, omitted, or incorrect information
    c. The Website determines that approving the membership would cause significant technical difficulty in operating the Website

  3. The membership agreement shall be deemed concluded when the Website’s approval reaches the applicant.
  4. If any registered information changes, the member shall promptly notify the Website by email or other appropriate means.

Article 7. Withdrawal from Membership and Loss of Membership Status

  1. Members may request withdrawal from membership at any time, and the Website shall promptly process such withdrawal.

  2. The Website may restrict or suspend a member’s membership if the member:

    a. Provides false information during registration
    b. Fails to pay any amount due in connection with goods purchased or services used through the Website
    c. Interferes with another person’s use of the Website or misuses another person’s information
    d. Uses the Website to engage in acts prohibited by law or these Terms, or acts contrary to public order and morals

  3. If the same violation is repeated two or more times after membership has been restricted or suspended, or if the cause is not corrected within 30 days, the Website may terminate the member’s membership.
  4. If the Website terminates a member’s membership, it shall delete the member registration. In such cases, the Website shall notify the member and provide an opportunity to explain within a period of at least 30 days before deleting the membership registration.

Article 8. Notice to Members

  1. Notices to members may be sent to the email address designated in advance by the member in agreement with the Website.
  2. Notices to an unspecified number of members may be made by posting on the Website’s notice board for at least one week. However, matters that have a significant impact on a member’s individual transaction shall be notified individually.

Article 9. Purchase Application

Users may apply to purchase goods or services on the Website through the following or similar procedures, and the Website shall provide the following information in an easy-to-understand manner. For members, items b through d may be omitted.

a. Search and selection of goods or services
b. Entry of name, address, phone number, email address, or mobile phone number
c. Confirmation of the Terms, restrictions on withdrawal of purchase, shipping fees, and other costs
d. Indication of agreement to these Terms and confirmation or rejection of the matters in item c
e. Purchase application and confirmation thereof, or agreement to the Website’s confirmation
f. Selection of payment method

Article 10. Formation of Contract

  1. The Website may refuse to accept a purchase application if:

    a. The application contains false, omitted, or incorrect information
    b. A minor purchases goods or services prohibited under youth protection laws, such as tobacco or alcohol
    c. The Website determines that accepting the purchase application would cause significant technical difficulty

    In the case of a contract with a minor, the Website shall notify that the minor or the legal representative may cancel the contract if consent from the legal representative is not obtained.

  2. The contract shall be deemed formed when the Website’s acceptance reaches the user in the form of a confirmation notice under Article 12.1.
  3. The Website’s acceptance shall include confirmation of the user’s purchase application, availability of the goods or services, and information regarding correction or cancellation of the purchase application.

Article 11. Payment Methods

Payment for goods or services purchased through the Website may be made by any of the following available methods. The Website shall not charge any additional fees under any name in relation to a user’s selected payment method.

a. Account transfer, including phone banking, internet banking, or mail banking
b. Payment by prepaid card, debit card, or credit card
c. Bank deposit without a bankbook
d. Electronic money
e. Payment upon receipt
f. Points or mileage provided by the Website
g. Gift certificates contracted with or recognized by the Website
h. Other electronic payment methods

Article 12. Confirmation Notice, Change, and Cancellation of Purchase Application

  1. When a user submits a purchase application, the Website shall send a confirmation notice to the user.
  2. If there is any inconsistency in the user’s intention after receiving the confirmation notice, the user may immediately request a change or cancellation of the purchase application. If such request is made before shipment, the Website shall process the request without delay. If payment has already been made, the provisions on withdrawal of purchase under Article 15 shall apply.

Article 13. Supply of Goods and Services

  1. Unless otherwise agreed with the user regarding the timing of supply, the Website shall take necessary measures such as order processing, custom production, and packaging so that the goods may be delivered within seven days from the date of purchase application. If the Website has already received all or part of the payment, it shall take such measures within two business days from the date of receipt of payment. The Website shall take appropriate measures so that users can check the supply procedure and progress.
  2. The Website shall clearly indicate the delivery method, party responsible for shipping costs, and estimated delivery period for goods purchased by users. If the Website exceeds the agreed delivery period, it shall compensate the user for damages caused thereby, unless the Website proves that there was no intent or negligence on its part.

Article 14. Refund

If the Website becomes unable to deliver or provide goods or services purchased by a user due to reasons such as out-of-stock items, it shall promptly notify the user of the reason. If payment has already been received, the Website shall refund the payment or take necessary measures for refund within two business days from the date of receipt of payment.

Article 15. Withdrawal of Purchase

  1. A user who has entered into a purchase contract with the Website may withdraw the purchase within seven days from the date of receiving the confirmation notice.

  2. If the user has received the goods, return or exchange shall not be allowed in any of the following cases:

    a. The goods are lost or damaged due to reasons attributable to the user. However, withdrawal may still be allowed if the packaging was damaged only to check the contents of the goods.
    b. The value of the goods has significantly decreased due to the user’s use or partial consumption.
    c. The value of the goods has significantly decreased over time to the extent that resale is difficult.
    d. The packaging of original goods has been damaged where the goods can be copied or reproduced with the same performance.

  3. In the cases described in items b through d of the preceding paragraph, if the Website has not clearly indicated in advance that withdrawal of purchase may be restricted or has not taken measures such as providing trial products, the user’s right to withdraw the purchase shall not be restricted.
  4. Notwithstanding paragraphs 1 and 2, if the goods or services are different from the displayed or advertised contents or are not performed in accordance with the contract, the user may withdraw the purchase within three months from the date of receiving the goods or services, or within 30 days from the date the user became aware or could have become aware of such discrepancy.

Article 16. Effect of Withdrawal of Purchase

  1. When the Website receives returned goods from a user, it shall refund the payment received within three business days. If the Website delays the refund, it shall pay delay interest calculated by applying the interest rate announced by the Fair Trade Commission for the period of delay.
  2. If the user paid for the goods using a credit card, electronic money, or other payment method, the Website shall promptly request the relevant payment service provider to suspend or cancel the payment claim.
  3. In the case of withdrawal of purchase, the user shall bear the cost of returning the goods. The Website shall not claim any penalty or damages from the user due to withdrawal of purchase. However, if the withdrawal is made because the goods or services are different from the displayed or advertised contents or are not performed in accordance with the contract, the Website shall bear the cost of returning the goods.
  4. If the user paid the original shipping cost when receiving the goods, the Website shall clearly indicate who bears such cost upon withdrawal of purchase.

Article 17. Protection of Personal Information

  1. When collecting user information, the Website shall collect only the minimum information necessary to fulfill purchase contracts. The following information shall be mandatory, and other information shall be optional:

    a. Name
    b. Address
    c. Phone number
    d. Desired ID, for members
    e. Password, for members
    f. Email address or mobile phone number

  2. When the Website collects personally identifiable information, it shall obtain the user’s consent.

  3. Personal information provided by users shall not be used for purposes other than the intended purpose or provided to third parties without the user’s consent, and the Website shall be responsible for any such violation. However, exceptions may apply in the following cases:

    a. Providing the minimum necessary user information, such as name, address, and phone number, to delivery companies for shipping purposes
    b. Providing information in a form that cannot identify specific individuals for statistical, academic, or market research purposes
    c. Where necessary for payment settlement in connection with transactions of goods or services
    d. Where necessary for identity verification to prevent misuse
    e. Where required by law or unavoidable legal reasons

  4. When the Website is required to obtain user consent under paragraphs 2 and 3, it shall notify users in advance of matters required under applicable information network laws, including the identity of the personal information manager, purpose of collection and use, and matters related to provision of information to third parties. Users may withdraw such consent at any time.
  5. Users may request access to or correction of their personal information held by the Website at any time, and the Website shall promptly take necessary measures. If a user requests correction of an error, the Website shall not use the relevant personal information until the error is corrected.
  6. The Website shall limit the number of personal information managers to the minimum necessary for the protection of personal information and shall be responsible for damages incurred by users due to loss, theft, leakage, alteration, or damage of personal information, including credit card and bank account information.
  7. Once the purpose of collection or provision of personal information has been achieved, the Website or any third party that received such information shall promptly destroy the relevant personal information.

Article 18. Obligations of the Website

  1. The Website shall not engage in acts prohibited by law or these Terms, or acts contrary to public order and morals, and shall make its best efforts to continuously and stably provide goods and services in accordance with these Terms.
  2. The Website shall maintain a security system to protect users’ personal information, including credit information, so that users may safely use online services.
  3. If the Website causes damage to a user by engaging in unfair labeling or advertising practices in relation to goods or services, the Website shall be liable for such damage.
  4. The Website shall not send commercial advertising emails that users do not wish to receive.

Article 19. Member Obligations Regarding ID and Password

  1. Except as provided in Article 17, members shall be responsible for managing their own ID and password.
  2. Members shall not allow any third party to use their ID or password.
  3. If a member becomes aware that their ID or password has been stolen or is being used by a third party, the member shall immediately notify the Website and follow the Website’s instructions, if any.

Article 20. User Obligations

Users shall not engage in any of the following acts:

a. Providing false information when applying or changing information
b. Misusing another person’s information
c. Changing information posted on the Website
d. Transmitting or posting information other than that designated by the Website, including computer programs
e. Infringing intellectual property rights, including copyrights, of the Website or third parties
f. Damaging the reputation of or interfering with the business of the Website or third parties
g. Posting or disclosing obscene, violent, or otherwise inappropriate messages, images, audio, or other information contrary to public order and morals

Article 21. Relationship Between Linked Websites

  1. If the Website is linked to another website through hyperlinks, including text, images, or videos, the former shall be referred to as the “Linking Website” and the latter as the “Linked Website.”
  2. If the Linking Website clearly states on its initial page or through a pop-up screen at the time of linking that it does not guarantee transactions between users and the Linked Website for goods or services independently provided by the Linked Website, the Linking Website shall not be liable for such transactions.

Article 22. Ownership of Copyright and Restrictions on Use

  1. Copyrights and other intellectual property rights in works created by the Website shall belong to the Website.
  2. Users shall not use information obtained through the Website for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, or otherwise using such information, or allowing third parties to use such information, without prior consent from the Website, where such information is subject to intellectual property rights belonging to the Website.
  3. If the Website uses copyrights belonging to a user pursuant to an agreement, it shall notify the user.

Article 23. Dispute Resolution

  1. The Website shall establish and operate a damage compensation mechanism to reflect legitimate opinions or complaints raised by users and to compensate users for damages.
  2. The Website shall prioritize complaints and opinions submitted by users. If prompt processing is difficult, the Website shall immediately notify the user of the reason and expected processing schedule.
  3. In the event of an e-commerce dispute between the Website and a user, if the user applies for damage relief, the parties may follow mediation by a dispute mediation agency requested by the Fair Trade Commission or a city/provincial governor.

Article 24. Jurisdiction and Governing Law

  1. Any lawsuit concerning an e-commerce dispute between the Website and a user shall be brought before the court having jurisdiction over the user’s address at the time of filing. If the user has no address, the court having jurisdiction over the user’s place of residence shall have exclusive jurisdiction. However, if the user’s address or place of residence is unclear at the time of filing, or if the user resides outside Korea, the lawsuit shall be filed with the competent court under the Civil Procedure Act of Korea.
  2. Korean law shall govern any e-commerce lawsuit between the Website and a user.